Create a Support Bundle

Support bundles are available from both the Bindplane Server, and from the Bindplane Collector (BDOT). Our support team may ask you to create one or both of the bundles.

Bindplane Server

To create a support bundle, download and run the script found here. Please note that this script must be run with sudo or as root.

When executed, the script will run from its current directory and collect the following information:

1. Bindplane logs

2. Bindplane configuration

3. With --agent {collector_id} flag, the collector configuration, and collector information

4. System information

The collected data will be packaged into a .tar.gz file named bindplane_support_bundle_YYYYMMDD_HHMMSS.tar.gz.

Bindplane Collector (BDOT)

To create a bundle from the collector, download and run the appropriate script for your operating system:

• Linux ( Must be run as root or with sudo)

• Windows ( Must be run under an Administrator [Right click, Run as Administrator] PowerShell prompt)

The script will run in its current directory and collect the following information:

1. Collector logs (With the option to include rotated logs)

   • collector.log

   • collector.err

   • output of journalctl (on Linux)

2. Collector configuration

3. Collector manager config

4. Collector golang profiles (optional, and requires profile extension to be enabled in the configuration)

5. System information

   1. Linux

      • /etc/issue

      • /etc/os-release

      • /etc/redhat-release

      • /etc/debian_version

   2. Windows

      • systeminfo.txt (Output of PowerShell Get-ComputerInfo)

The information will be packaged into a tar.gz file named support_bundle_YYYYMMDD_HHMMSS.tar.gz for Linux or support_bundle_YYYYMMDD_HHMMSS.zip for Windows.