# Getting Support ## Community-Based Support Do you have a question or feedback? Join the discussion at Bindplane Slack. You can join our [Bindplane Slack channel](https://bindplane.com/support-bindplaneop/). ## Entitled Support Our support team is happy to handle technical issues related to Bindplane, our OpenTelemetry-based collector, and configuration questions. Direct support for configurations sent to any destination is part of **Enterprise Edition** entitlement. ### Opening a Ticket Opening a ticket starts with an email to From there, a ticket is opened and you will be emailed tracking information automatically. ## Google Destination Partnership Support Customers using Bindplane for Google are entitled to support. This support channel is through the Google Partnership. ### Opening a Ticket with Google There is an integrated support process where customers initiate support requests with Google. These issues are worked mutually with Google for observIQ product technical and configuration issues. For more information on opening a ticket with Google Support: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bindplane.com/support/customer-support/getting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.