# Invites and Account Creation for Bindplane Cloud

> **Note:** For security, we don't manage your organization's users. To be added to your Organization/Project and for changes to user roles, work with an existing Admin in your Organization.

## Invite Emails

**Subject Line:** "You've been invited to join Bindplane"\
**From:** <no-reply@app.bindplane.com>

You will receive an invitation link similar to:

```
https://app.bindplane.com/accept-invitation?invitation=01IHK8MSZL5CYRBQKZ0GJ543G_03K4AYCKMM1AECJMW7NH82FFZN
```

**Important:** These links are only valid for 24 hours.

### Existing Account

If you already have an account:

1. Be sure to switch to the **Sign In** page
2. If you see the error "Something went wrong, please try again later", click the **Log in** link to switch from the "Sign Up" to the "Sign In" page

If you are unable to login because your email is not verified, search for the verification email and check your junk/spam folder.

### New Account

If you do not have an account, create one using the invitation link then verify your email.

## Verification Emails

When you create a new account for the first time, you will receive a verification email.

**Subject Line:** "Verify your email"\
**From:** <no-reply@observiq.com> or <no-reply@app.bindplane.com>

The email will contain a verification link similar to:

```
https://auth0.app.bindplane.com/u/email-verification?ticket=UxMqlf38j5C0hpGFOFBbY79rdGUr2B24#
```

## About Our Emails and Authentication

Our emails are sent via SendGrid and we use the Auth0 authentication and authorization platform.


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